Privacy Policy

1. Introduction

AutoRelated ("we," "our," or "us") operates the website at autorelated.ca and the AutoRelated platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email address, phone number)
• Account credentials (email and password, or third-party authentication data such as Google account information)
• Vehicle information (make, model, year, and condition details)
• Location data (to match you with nearby independent professionals and workshops)
• Payment information (processed securely through third-party payment processors)
• Business information (for independent professionals and workshop partners)

2.2 Automatically Collected Information

• Device and browser information
• IP address and general location
• Usage data
• Cookies and similar tracking technologies

2.3 Information from Third-Party Authentication

If you sign in using a third-party provider (such as Google), we may receive your name, email address, and profile picture.

2.4 Analytics Information

We use third-party product analytics services to understand how the Service is used and to improve it. These services may automatically record pages you visit, buttons and links you interact with, form submissions, your device and browser type, approximate location derived from your IP address, and a randomly generated identifier used to recognize your browser across visits. Where you are signed in, these events may be associated with your account.

Our analytics providers process this information on servers located outside Canada, including in the United States. See section 5 for more on international transfers, and section 9 for cookie controls. A current list of our analytics providers is available on request at [email protected].

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Connect car owners with repair workshops
• Facilitate estimates and communications between users
• Process transactions
• Send service-related notifications
• Improve and personalize our Service
• Analyze usage patterns
• Prevent fraud
• Comply with legal obligations

4. Sharing of Your Information

We may share your information in the following circumstances:

• Between Users: Vehicle and contact information is shared with independent professionals and workshops to facilitate estimates and repairs.
• Service Providers: Third-party vendors who assist with hosting, analytics, and payment processing.
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

5. International Data Transfers

We are based in Edmonton, Alberta, but some of the service providers we rely on — including our hosting and analytics providers — store and process information on servers located outside Canada, primarily in the United States.

When your information is processed in another country, it is subject to the laws of that country, and may be accessible to that country's courts, law enforcement, and national security authorities. We take reasonable steps to ensure our service providers protect your information to a standard comparable to that required under Canadian law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Data portability
• Withdraw consent

Contact us at [email protected] to exercise these rights.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. These include analytics cookies and browser storage set by our analytics providers, as described in section 2.4, which are used to recognize your browser across visits and to group your activity into sessions.

You can control cookie preferences through your browser settings. Blocking or clearing these cookies will not prevent you from using the Service, though some preferences may not persist between visits.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• AutoRelated
• Email: [email protected]